PTPTN First Class Loan Waive Procedure

❕ Update on 10 April: 

📔 Hi All, you may read the latest updated details guide at my Medium Story

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Due to Covid-19, it changes our normal norm. My Bachelor Degree Graduation ceremony was postponed until further notice. However, my university Univerisity of Malaya (UM) still officially declared our graduation date as 🎓17 October 2020. The first things I thought of after knowing the graduation date was paying back my debt to PTPTN. Since I know that First Class Students still able to apply for PTPTN waive. Therefore, I made some research about that and compiled a list of steps for my junior future references. 

The steps are as follows (Remember to read through all the parts before you start preparing your documents):

PART I : GET THE LIST OF DOCUMENTS NEEDED

1. Get ready your No. Pinjaman
• You may refer back to your PTPTN loan contract
• You may refer back by login to your Online account
• You may call PTPTN direct phone line (Phone number is available at the website at Part I Step 2)
2. Login to Pemohonan Pengecualian Bayaran Balik Pinjaman Ijazah Sarjana Muda Kelas Pertama / Setaraf  website using your NRIC number and No. Pinjaman 
3. Fill up your and your parents' details carefully (especially you and your parents' salary amount. If you accidentally filled the amount that exceeds the M40 range (Refer to the second link at Reference part). They might straight away block you from the next step but I believe you may still call the service line to clarify your mistake when filling the salary if you unintentionally did that)
4. Proceed to the next step, then you will see a list of documents they need you to upload. This list of items may be different from others as they will refer back to your university type (Public / Private University), your parents working status etc.
5. I will suggest you all screenshot on the list of documents needed and download all the sample document provided (at info icon). Because, next time login, you have to repeat Step 3 & 4 to look at these documents list.
• For UM student, you have to refer back to your Scroll (Is there any "First Class" written at your scroll? If No, you may have to request First Class Letter from UM Exam Section)
• For my case, these were the list of documents needed:
1. Scroll
2. Transcript
3. First Class Letter
4. Completion Letter
5. Pay Slip
6. Father's Self Employed Surat Akuan
7. Father's 2019 LHDN statement
8. Father's KWSP Detail Statement
9. Mother's not working Surat Akuan
10. Mother's KWSP Detail Statement
• Note: First 2 documents can only be verified by Exam Section, Others (excluding Document 6 & 9) you may ask favour from EXCO, Government Servant (DG41 and above / Kumpulan A), Government School's Principal etc (refer to the instruction given by PTPTN). In my case, I ask favour from EXCO.
• Extra Sharing:
• I have a friend that brave enough to request verification for Document(No. 3-10 except No. 6 & 9) from the head of police 😂. You may try your luck.
• I have another friend who only verified Document 5 and just scanned the other original documents with colour. You may try your luck 😂.
• I have a friend that request verification from Advocate & Solicitors and got rejected because they only want government servant.

So after you know about the documents that you need to prepare:

PART II : PREPARE THE LIST OF DOCUMENTS NEEDED

1. First Request "First Class Confirmation Letter" from UM Exam Section
• You may request from Academic Administration and Service Centre(AASC) via email which is written on this website.
2. Request Completion Letter from UM Exam Section / Your Faculty's Assistant Registrar
• You may not find any "Completion Date" written in the letter but only Senate Date.
• From my experience, UM might not have the terms of completion date but I believe the completion date is somehow the same as the Senate date.
3. Request verification of your copy of scroll and transcript from AASC.
4. Prepare Surat Akuan for your parents.
• You may download and type your Surat Akuan (Borang Am 80) on your own so that they will charge less than the usual price. For my case, they charged RM4 for verified a pre-fill document.
• Bring your borang am 80 and get verification from Pesuruhjaya Sumpah (Commissioner For Oaths) nearby your house.
5. Request verification for your remaining documents (Documents No.3 - 10 except No. 6 & 9)

After preparing these documents, you can now upload these documents to the website stated in Part I Step 1 and submit your application. The process of your application might just take a few days (3 working days). I have friends that take a few months to get response and feedback from them. Again, might depend on your luck.

PART III : CHECK YOUR APPLICATION STATUS

What I heard from my friends if any documents are missing or not completed. You will receive the email from PTPTN  within 3 working days that note down what you have to take note of and resubmit. If you didn't receive an email from them in 3 working days you may go to your application website (PART I Step 2) to view your application status.

If successful, Congratulation! 🎉🥳 However, you still need to do something before you celebrate 😂

NOTE: The letter issued will be posted to your registered address later on. To print your letter issued to you, you need to use the Mozilla Firefox browser. They did not support this feature for others browser. 😂

1. Login to PTPTN i-online account.
2. Click "PENYATA BAKI TERPERINCI". 
3. Select the year drop-down list to the current year.
4. Look for the final debt you need to pay back. You may ask why I still need to pay back my debt after I got waive for First Class. The debt is actually the TAKAFUL (insurance) that payout from your account monthly since day one your loan has been approved while waive is just waive the loan that you borrow from excluding the TAKAFUL.
5. You maybe will ask, why the insurance amount payout in the first year of your loan is different from the latest insurance amount. It is because at first, the loan release to your bank account is lesser. Over time, the accumulation amount that PTPTN release to you increase, the insurance fees to assurance definitely will increase as well.
6. After you pay back your remaining debt, then you are done. Hooray!

The image below is some of the explanation regarding the statement based on my understanding. If anything wrong, please feel free to correct me in the comment section. Thanks 😁.

Note: This is the screenshot of the statement after I paid the remaining debt.

REFERENCE

Last but not least, there are some related details about waiving your loan, you may read the following links for your further reference:

1. FAQ Pengecualian Bayaran Balik Pinjaman Kepada Peminjam Yang Mendapat Ijazah Sarjana Muda Kelas Pertama
2. Pengecualian Bayaran Balik

GOOD LUCK 😀🍀